Refund Policy
Understand our procedures and policies regarding order cancellations, returns, and refunds.
Last Updated: 10.9.2026
1. Introduction
At Iyer's Pooja Products, we strive to provide the highest quality pooja products and services to our customers. We understand that circumstances may change, and you may need to cancel an order or request a refund. This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed to ensure fairness and transparency.
2. Cancellation Requests
Customers may request the cancellation of an order before it has been dispatched or before the service has commenced. If your order has already been processed and shipped, or if the specific service has begun, cancellation may no longer be possible. To request a cancellation, please contact us immediately using the information provided below.
3. Refund Eligibility
Refunds are applicable under specific circumstances, subject to the applicable cancellation and refund conditions. You may be eligible for a refund if:
- You successfully cancel your order before it has been dispatched.
- You receive a product that is demonstrably damaged, defective, or incorrect upon arrival.
- The requested service cannot be fulfilled by us.
Please note that we do not promise automatic refunds in every situation. Refund eligibility may depend on the package or service status at the time of your request.
4. How to Request a Refund
To initiate a refund request, customers must contact our support team. Your request must include the following required information to ensure timely processing:
- Your full name and contact information.
- The order number or receipt details.
- A clear explanation or reason for the refund request.
- If applicable, photographic evidence of any damaged or defective products.
5. Refund Processing
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and returned through the applicable payment method used during the original transaction wherever possible. Please allow an expected processing time of 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
6. Non-Refundable Situations
Certain scenarios are strictly non-refundable. These include, but are not limited to:
- Cases involving incorrect customer information (such as an incorrect shipping address provided by the customer).
- Failure to follow payment instructions or completion of necessary documentation.
- Products that have been used, tampered with, or are not in their original condition and packaging.
- Change of mind after the product has been dispatched or service has been fulfilled.
7. Contact for Refund Questions
If you have any questions or require further assistance regarding our Refund Policy, please do not hesitate to reach out to us:
Business Name: Iyer's Pooja Products
Email Address: [Email Address]
Phone Number: [Phone Number]
Business Address: Kolathur, Chennai
